Oxmoor Ford
32K
CLAIMED LOSSES
11
TOTAL REVIEWS
1.1K
PAGE VIEWS
Oxmoor Ford Reviews
Anonymous
Louisville, Kentucky
Absolutely terrible after sale service !!!!
We have always purchased Fords in the past and bought our last from Oxmoor ford. We paid over 50k for a top of the line Flex. Anytime we have had to deal with this service dept. it has been a nightmare. Appoint of three weeks to get an oil change then they add on things you didn't ask for and try to charge more. But main complaint is we were to go out of town and waited three weeks for a console latch and 7:00 am appointment . Was first in line it took almost 4 hours and my wife literally crying before it was done. This was her 70th birthday which was ruined because of this lying incompetent service dept.
User's recommendation: Absolutely without question stay away from this dealership! FIRE the SERVICE DEPT.
Aaron L Rqa
Disappointed
Bought a 2nd car from oxmoor ford and Lincoln, salesman noticed one tire was low and offered to air it up. Fine. Got home and dicovered that one tire had a cut in it and another had a bubble on side. I asked salesman before I left were the tires good, he replied yes. Need tires!!!!
Loss:
$1000
Reason of review:
Damaged or defective
Preferred solution: Deliver product or service ordered
Teresa H Ruc
Southeast Jefferson, Kentucky
Deception
Bought a 2017 Ford Edge and went over my purchase order and everything looked good but just noticed that the contract I signed was $11,000 more than what I agreed on.
Loss:
$11000
Pros:
- Friendly sales staff
Reason of review:
Problems with payment
Preferred solution: Let the company propose a solution
Anonymous
Louisville, Kentucky