Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Price Affordability
Product or Service Quality
Value for money

This place is the WORST Ford dealership that I've ever been to in my life!!!! Bought a new 2016 Lincoln Navigator here last March & have regretted it ever since.

They try to sell you an Easy Care maintenance plan and extended warranty at purchase while they pass it off as a Ford/Linoln approved plan. BE WARNED!!!! It is not an official factory service plan or warranty!!!! It is a THIRD-PARTY service plan and warranty that begins THE MINUTE YOU SIGN THE CONTRACT and not after your included service plan/warranty runs out like the salesmen will try to tell you.

Oxmoor Ford sells these instead because the markup is around 100%, so they make more money off your purchase. Please read the fine print and take it home if you need to. DEMAND AN OFFICIAL FORD/LINCOLN APPROVED PLAN FOR MAINTENANCE OR EXTENDED WARRANTY!!!!! I was duped and purchased an Easy Care one even though my Lincoln included maintenance for 2yrs/24,000 miles.

Instead of utilizing the included factory maintenance, they were using my Easy Care the entire time. Now, after barely a year of ownership, I have only one covered Easy Care service left & my included maintenance has expired since I have over 25,000 miles on my Navigator. In addition, per the Lincoln included purchase offers, I've never once been offered a free rental or received a free car wash like it says. I have tried to call the dealership, left multiple messages, and even complained to Lincoln Headquarters about this place.

After all of this, I haven't received one return phone call as of yet. Do yourself a favor, stay far, far away from this place.

There are much more reputable dealers in town, such as Bill Collins Ford, who sell official Ford/Lincoln approved maintenance plans and extended warranties with your purchase. In addition, they will always offer a free rental car while they work on your vehicle & often wash your car for you whether it's a Lincoln or not.

Product or Service Mentioned: Car Warranty.

Reason of review: Poor customer service.

Monetary Loss: $3000.

Preferred solution: To let the public know how shady this dealership is in sales & service.

I liked: Vehicle and manufacturer.

I didn't like: Dealership sales and service dept.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

Recently Discussed Reviews

You May Also Like